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Privacy Policy

Last Updated: October 24, 2025

At Better Appliance Services, your privacy matters. This policy explains how we collect, use, and protect your information when you visit our website, book a service, or contact us for appliance repair or installation. For website management and scheduling, we use Housecall Pro, a trusted service provider whose privacy practices are detailed in their own privacy policy at https://www.housecallpro.com/privacy/.

Information We Collect

We collect information necessary to deliver and improve our services, including:

  • Personal Details: Name, contact information, and billing address when you schedule or request a quote.
  • Service Details: Appliance type, model, issue descriptions, and your preferred appointment times.
  • Payment Information: Your card or payment data—processed exclusively through Housecall Pro’s secure system (we do not store sensitive card details).
  • Communication Data: Messages, call recordings (if you call us), and email correspondence.
  • Technical Data: IP address, browser type, device info, and pages visited (collected via cookies/analytics).

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Data is collected directly from you, or automatically through our website and Housecall Pro’s platform.

How We Use Your Information

We use your data for legitimate business purposes only, such as:

  • Scheduling and confirming appointments and installations through Housecall Pro.
  • Communicating about appointments, updates, follow-ups, or support.
  • Processing payments and issuing invoices.
  • Improving our services and website experience.
  • Sending necessary service reminders, follow-ups, or surveys (opt-out available).
  • Fulfilling legal obligations (e.g., tax records).

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We never sell your personal information. All handling aligns with Housecall Pro’s privacy framework.

Legal Basis for Processing

Depending on your interaction, our legal basis may be:

  • Contract: To fulfill your service request.
  • Legitimate Interest: Business operation and service quality.
  • Consent: For marketing you opt into (you can withdraw at any time).
  • Legal Obligation: To comply with tax or government requirements.

Cookies and Tracking

We and Housecall Pro use cookies and tracking technologies to:

  • Remember preferences and booking details.
  • Analyze web traffic and user patterns.
  • Display relevant ads (if you opt in).

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Manage cookies in your browser settings any time. See Housecall Pro’s Privacy Policy for more details.

Information Sharing

We only share information when necessary for service delivery:

  • Housecall Pro (for bookings, communications, payment; handled per their privacy policy).
  • Technicians (for on-site appointments).
  • Legal authorities, only as required by law.

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All partners are bound by confidentiality. Housecall Pro never sells your data for unrelated uses.

Data Security

We use industry-standard safeguards, including:

  • SSL encryption for forms and transactions.
  • Secure servers and regular security checks.
  • Access restricted to authorized staff only.

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Housecall Pro uses robust security, backups, and legal compliance measures. If any data breach occurs, we will notify affected customers according to the law.

Data Retention & Deletion

We retain customer information for as long as necessary to provide services, fulfill warranty and tax obligations, and maintain accurate service records, unless you request deletion.

  • Tax and warranty records are kept for up to seven years as required by law.
  • Service history is kept to improve future visits, technical accuracy, and customer support.

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You can request deletion of your personal data at any time. To do so, please contact us, and we will remove your information from our system and Housecall Pro (except where laws require retention, such as for tax or warranty purposes). Deleted data may persist in system backups for a short period but will not be used for any purpose.

Your Privacy Choices

You have the right to:

  • Access your personal data.
  • Seek correction of inaccurate data.
  • Request deletion of your data (from our CRM and Housecall Pro).
  • Withdraw marketing consent.
  • Request a copy of your information in a readable format.

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To exercise these rights, contact us below. If you use Housecall Pro directly, you can also manage your data through their platform or by contacting legal@housecallpro.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from anyone under 18.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted here with the “Last Updated” date.

Contact Us

For questions about this Privacy Policy or your

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For Housecall Pro-specific issues, see their privacy policy or email legal@housecallpro.com.